General Questions
Mounjaro and Prior Authorizations
- Do I need to provide additional documentation if I already have an approval on my prior authorization for my preferred medication?
- Can you answer questions about savings cards, and if I’m eligible for them?
- I received a prescription for my preferred medication during a previous visit with my provider from Alpha. Can I continue being prescribed this medication?
- What kind of documentation of my health condition does my provider need?
About Alpha Medical
- What is asynchronous care?
- How much does it cost to use Alpha?
- Who are your partner pharmacies?
- Where is Alpha Medical Available?
- Do you offer your services in Canada?
- Can I pause my prescription subscription?
Online Visit with Alpha - What's Involved
- Will I be assigned to the same Alpha Provider with each online visit?
- Who is performing my consultation?
- What is an Alpha visit?
- What device can I use to take my pictures?
- What happens after I submit a consultation on Alpha?
- If I have questions after my consultation, can I contact my Alpha Provider?
Insurance Questions
Payment
Prescription Medication Orders
- How do I know my refill is coming?
- How long does it take to ship and deliver my medication?
- What if I did not update my address in time and my shipment was sent to an incorrect address?
- What do I do if my package says it was delivered but was not or it was stolen?
- My order was lost in delivery, what should I do?
- Do I need to request my next refill?