General Questions
About Alpha Medical
- What insurances do you accept?
- How much does it cost to use Alpha?
- Will Alpha accept insurance for my prescription?
- Do you offer your services in Canada?
- Who are your partner pharmacies?
- Do I need to request my next refill?
Online Visit with Alpha - What's Involved
- Will I be assigned to the same Alpha Provider with each online visit?
- Who is performing my consultation?
- What's a consultation on Alpha like?
- What device can I use to take my pictures?
- What happens after I submit a consultation on Alpha?
- If I have questions after my consultation, can I contact my Alpha Provider?
Insurance Questions
Payment
Orders
- How do I know my refill is coming?
- How long does it take to ship and deliver my medication?
- What if I did not update my address in time and my shipment was sent to an incorrect address?
- What do I do if my package says it was delivered but was not or it was stolen?
- My order was lost in delivery, what should I do?