Please note all consultation fees are a non-refundable one-time fee that covers the cost of the provider reviewing your visit, just like a doctor's office. Once your consultation is submitted and under review, we can not issue a refund regardless of medication availability or treatment plan.Please feel free to review our refund policy here:
https://help.helloalpha.com/hc/en-us/articles/1500004909502-Cancellations-and-refunds-
Paxlovid™ is in limited supply, and your Alpha Provider cannot guarantee that it will be available at your chosen pharmacy. It is your responsibility to call the pharmacy and confirm that they have the medication in stock before completing your visit.