If your package has been lost in delivery, we give our patients 12 days from the processing date to let us know of the failed delivery, by messaging us here.
For orders with cash payment: Please note that we will require an additional fee if communications were not received within a 12-day time period, or if your address on file is incorrect; we give our patients 12 days from the processing date to let us know of the failed delivery by messaging us in your Alpha Support thread.
For orders with insurance: We will verify that your information on file is correct, then we can attempt to resubmit your order. Please note that your insurance might reject this claim for a refill too soon; if this occurs you will be given the option to pay via cash payment.