First-time orders (or, orders marked as ‘Shipped’) unfortunately cannot be modified or cancelled.
At Alpha Medical, we place your safety and health as our number one priority. To protect the safety and integrity of all medications dispensed by our Alpha Network Pharmacies, we do not accept returns nor reuse medications that are shipped back. If you would like to modify, cancel, or postpone an upcoming refill, you can do so by messaging us through the Patient Dashboard at https://app.helloalpha.com/messages or emailing us at support@helloalpha.com at least 3 days before your refill date.