Asynchronous care is healthcare without appointments. At Alpha, we provide asynchronous care only. This helps make Alpha care more convenient and affordable than traditional care.

How does asynchronous care work?

Here’s how it works:

1. Start a visit at any time that is convenient for you.
2. Your Alpha provider will review your visit details. While they are creating your treatment plan, the time is yours. No more waiting at the doctor’s office!
3. Your Alpha provider or a support team member will respond often within 48-72 hours,* although this depends on message volume and the complexity of your request.
4. If your Alpha provider prescribes a medication, you can have it mailed to you through our partner pharmacy, or you can pick it up at a pharmacy of your choice.

*For urgent visits, you will often receive a response within 8 hours.

Asynchronous care means there is no real-time messaging between you and your provider, or you and a support team member. We do not offer video visits or phone calls with your provider (in some urgent situations, a nurse may call you).

Why does Alpha provide asynchronous care?

We’re passionate about offering asynchronous care because we can provide affordable healthcare.

*Alpha cost is for Alpha Membership. These costs do not include potential fees for medications.

With asynchronous care, our team can carefully and quickly review your case so you get the medical attention you deserve.